Common Problem

1. Are the goods authentic?

The selection adheres to the consistent rigorous attitude, strictly controls the origin, technology and raw materials of the goods, and strives to help consumers select the best quality goods, so you can be assured to purchase.

2. How is the order delivered?

The selection of the ballet will select the logistics distributor according to the location of the customer and the size and weight of the goods to ensure a high-quality user experience. At present, optional express delivery is not supported. The specific logistics information can be viewed in the Customer Center after the order is placed successfully. You can also keep the order number, ask online customer service, and track commodity logistics information in real time.

3. How long will my package be delivered?

We will deliver the order within 10-15 working days after the successful payment of the order. The specific delivery time depends on the delivery time of the express delivery.

4. How to free freight?

If the total price of a single purchase (excluding freight) is greater than or equal to $29.3, we provide a free delivery service.

5. Is there any color difference between the real object and the picture?

The product photos are taken in real objects, and the color is checked by the designer. Because of the differences in different computer monitors, light and brightness, slight color difference is unavoidable.

6. Can I modify the order information after placing the order?

Before confirming the settlement, the user can modify the receipt information in the order details page, and the modification result is subject to the modification prompt on the actual page.

If you want to change the receipt information after confirming the checkout, please contact the online customer service and provide the correct receipt information within 24 hours after placing the order.

Note: As long as the customer service is contacted within 24 hours and the correct receipt information is provided, the acceptance is successful.

After more than 24 hours, the receipt information cannot be changed because the goods have entered the warehouse preparation and packaging system. Please understand.

7. Return and exchange instructions

Within 7 days from the date of receipt of the goods, customers can apply for return and replacement online. If it is more than 7 days, the application for return and replacement will not be accepted.

Note: The above time limit is a hesitation period, not a try on/trial period, so the goods you return must be brand new and completely packaged.

Note: If you contact online customer service within 7 days and provide the information required for return and replacement, it means that the application is accepted successfully.

Please provide the following information for return:

1. Order name, telephone number and package list photo;

2. Provide the received product deployment photos;

3. Your account name, account bank code, branch name, text version of account number and bank account book photo.

For non-quality problems, a handling fee of $3.2 will be charged for applying for return; A handling fee of $2 will be charged for applying for exchange.

Note: The returned and exchanged goods need to be sent back by the user on his own initiative and bear the freight incurred.

8. Will there be any charge for rejection after goods are delivered?

After the goods are delivered, the return logistics costs arising from the rejection of non-commodity quality problems shall be borne by the user.

9. Rules for handling illegal orders

In order to protect the legitimate rights and interests of our customers, once we find the following malicious acts of swiping orders and coupons (including but not limited to the following acts):

Orders that are maliciously swiped coupons in batches through machine means and placed orders for purchase;

Use software, technical means or other means to place orders for commodities, coupons, preferential activities, freight or other benefits;

Multiple order brushing.

The user promises that he/she will voluntarily accept one or more of the following operations on the illegal order:

Cancel the order;

No delivery;

Intercept and recover orders that have been issued and shipped;

Suspend or prevent subsequent shopping;

Other control measures deemed necessary by Ten Li Chang'an.

Note: For the illegal orders specified in the Rules, such as the cancellation of orders and non-delivery, Ballot will not provide any compensation.