Return Policy

Cancel

We accept the order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. If the product has been shipped, we cannot cancel the order.

Return (if applicable)

We accept the return of products shipped by us and the defective products caused by our mistakes (such as wrong products or low-quality products).

You can return the goods within 15 days after receiving the goods. To qualify for return, your item must be unused and in the same status as the received item. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

The return freight will not be charged for orders that have already paid the postage. Free delivery products will be charged a postage. Only one transportation fee (including return) will be charged to the customer; No return shall be charged to consumers to return products.

Refund (if any)

After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you of the approval or rejection of the refund. If you approve the refund, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

Refund overdue or lost (if any)

If you have not received the refund, please check your bank account again.

Then contact your credit card company, which may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some time to process. If you have completed all the steps but have not received a refund, please go to admin@sixty.xinhuaguocha.com Contact us.

You will be responsible for paying your own transportation costs for the returned items. The transportation fee is non-refundable. If you receive a refund, the return freight will be deducted from your refund.

Depending on your residence, the time of arrival of the exchanged products may vary. You should consider using traceable transportation services or purchasing transportation insurance. We do not guarantee to receive your returned items.